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Return Policy

Friend, we seriously hope you love your new Bring About Happy product.

Your satisifaction is important to us!

But, was also know that things don’t always go as expected. In the off chance that something goes wrong, you will find all the details about our return/exchange policy on this page.

To complete your return, we require a receipt or proof of purchase. Additional stipulations are outlined below.

Our return policy is 30 days.

If more then 30 days has passed since your purchase, we cannot process a refund (or exchange).

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and/or have original tags attached. Be sure to refer to the Shipping section below for additional terms.

Returned (and exchanged) items may be subject to a 15% restocking fee; this is on a case-by-case basis. Additionally, if the item is not returned in its original condition, the buyer is responsible for any and all loss in value.

To process your return, please send us an email at hello@bringabouthappy.com or message us for directions.

Items Exempt from Returns

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other non-returnable items are outlined below.

Additional non-returnable items

  • Custom or personalized orders
  • Holiday or seasonal items
  • Clearance or discontinued products
  • Discontinued items
  • Gift cards
  • Digital downloads or downloadable software products
  • Some health and personal care items (for health/hygiene reasons)

Partial refunds, if applicable

There are certain situations where only partial refunds are granted, as applicable:

  • Books or journals with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after purchase.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Important Note: Do not send your purchase back to the manufacturer.

Discount, Clearance, & Discountinued items

Only regular-priced items may be refunded; unfortunately discontinued, clearance, discounted or “mystery” items cannot be returned/refunded.

Gifts

If you would like to exchange an item received as a gift, please send us an email or message. Note: we are unable to provide a cash or credit card refunds for gifts. However, we are happy to issue you store credit in the form of a gift card.

Refunds

Once your return is received, we will send you an email notifying you of the status of the return.

If the return meets the stipulated outlined on this webpage, then your refund will be processed and a credit will automatically be applied. The refund will be in the form of your original payment method.

Late or missing refunds

If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often a processing period before the refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email.

Exchanges

We will replace items if they are defective or damaged due to a manufacterer concern. To exchange your defective or damaged product, for a duplicate item—must be the same exact product—send us an email. We will provide you with instructions to replace the item.

We are not responsible for damaged items due to mishandling by the carrier or shipping company. If the package you received was damaged, please contact the shipping company to file a claim.

Shipping (for Returns)

To return your product, send an email or contact us for instructions, including the return mailing address.

You are be responsible for paying for your own shipping costs for returning your item; shipping costs are non-refundable. On orders with free shipping, we reserve the right to deduct the cost of return shipping from your refund. We prefer not to do this, however, we are unable to recoop shipping costs.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for items lost by the shipping company.

Please remember we are not a mega-corporation that ships millions of packages a day. Therefore, depending on where you live, the time for your exchanged product to reach you will may vary. We are at the mercy of shipping company timelines. We truly appreciate your understanding on this matter.

Subject to Change

Note, these terms are subject to change at any time.

We strive to maintain consistency in our practice; therefore, we really only end up making adjustments to the Return Policy to improve clarity and the customer experience. However, we reserve the right to make adjustments as needed.

Return Policy last updated on March 4, 2022.

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