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FAQs | Frequently Asked Questions

You are enough shirt on a woman on a beach

ABOUT US | BRING ABOUT HAPPY

Bring About Happy believes in being a Kind Human – an initiative we have organized to accept one another for who we are without conditions or judgement.

Bring About Happy believes in being a Kind Human – an initiative we have organized to accept one another for who we are without conditions or judgement.

Be Kind. Be Human. Be a Kind Human.

To us, being a Kind Human means welcoming everyone.

  • Wholeheartedly welcome individuals of all backgrounds, regardless of race or ethnicity.
    • All lives can’t, and won’t, matter until Black Lives Matter.
  • Accept all sexual orientations & members of the LGBTQ+ Community, as well as all gender identities and expressions.
    • Let us your pronouns: She/Her, He/Him, Them/They
  • Support individuals of all shapes & sizes because we are all worthy.
    • Body Positivity and acceptance right here, right now. No changes required first.
  • Embrace persons with disabilities, including those with non-visible disabilities.
  • Value the importance of mental health for everyone.
  • Accept everyone of all backgrounds, ages, spiritual or religious belief, and/or economic status.
  • We love you no matter how you may be “different.” In fact, we believe in celebrating our differences because they are what makes you special, unique, and awesome.

Your uniqueness is what we love about you. We welcome you – for YOU – with open arms!

XOXO

To show our love for our World, we are working on incorporating as many eco-friendly materials into our business as possible.

We are starting with our shipping materials!

If you’d like to learn more about what we are doing to change our packaging to benefit Mother Earth, check out the section Eco-Friendly Shipping Materials on this page.

Do you volunteer or give back to non-profit organizations?

We absolutely give back! Right now, we do this by donating our time. Kristi’s love language is being present for others. So, giving back by donating time to volunteer with her professional association is something she has done for the past decade. Additionally, she also has mentored dozens of students over the past decade and is currently working with two student mentees.

When finances permit, we donate to organizations that are in alignment with our core business values.

We love – YOU – our customers and want to share the love as much as possible.

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DETAILS ABOUT OUR PRODUCTS

We strive to have the best quality products. Get more details about our products here, including care instructions so your product lasts as long as possible.

Can you tell me more about product sizing?

Please refer to individual product descriptions for size details.

If you have specific questions about a particular product, feel free to send us a message.

Note: Changes to product sizing may occur without our knowledge; we are not responsible for changes to sizing made by the manufacturer, due to product discontinuation, or other issues with product availability. We do our best to keep our information up-to-date, but we are human.

Why does my product look different than the image on your website (or social media)?

Slight variations in product color, size, and design placement may occur.

If colors appear different that on your computer screen, this is a typical occurrence due to many factors. If you notice variations from one shirt to the next, this is most likely the result of different dye lots. In these circumstances, the product is only used when it meets the manufacturers product specifications. So, even if the colors appear different to the naked eye, the manufacturer has stated this is within acceptable limits.

From time to time, products have subtle changes in sizes or measurements. This is typical with product-based business. We do our best to update our product descriptions to reflect any changes from our manufacturers, but things happen.

Design variations, such as placement, sizing, or appearance, are often the result of humans. We do our best to keep our products as consistent as possible, but we are talking handmade items here. So, there will likely be subtle differences from one item to the next. The good news, most people will not notice these differences.

How do I care for my Bring About Happy products so they last longer?

Each product type has a different instructions. Below are some details about our most popular products.

For Shirts, sweatshirts, and other clothing

  • For washing, follow the directions on the product tag. To keep the design in tack for as long as possible, we suggest hang drying your shirt, sweatshirt, or other clothings items to extend the life.

For Tote Bags & Accessory Pouches

  • Spot cleaning with mild soap is recommended unless other care instructions are provided in the product description on the product listing page.

For Coffee Mugs & Cups

  • Hand washing is recommended to prolong the life of your product. Be sure to check the specific product information when you place your order – Some mugs cannot be microwaved or put in the dishwasher, particularly the stainless steel cups.

Other Items Not Mentioned

  • Details may be included in the product listing. If not, please feel free to reach out to us directly.

Generally speaking

  • We recommend cleaning your new product in the most gentle way possible, such as hand washing, spot cleaning, and/or hang drying.

ALL ABOUT OUR PROCESS | POLICIES

Details about ordering, processing, shipping, returns/exchanges, custom orders, wholesale/bulk orders, and more!

All of our products are designed in Bend. A handful of our products are crafted in-house and shipped from Central Oregon.

We also work with partners to produce some of our products. You may receive items shipped from other locations, such as Arizona, California, New York, North Carolina, and North Dakota.

When possible, we love to work with you to create custom orders. But, the answer really depends on what you desire.

If you would like to order custom products, please reach out via email at bringabouthappy@gmail.com. Let us know what you would like to have made and how many.

Processing times will vary from product to product. Often times, items are made only after your order has been placed. This means we are busy working to get your product made after receiving your order – before it can be shipped.

For items made in-house, we strive to ship them within 24-72 hours of purchase. Items are typically dropped off at the post office on Tuesdays and Fridays afternoons.

For products made in conjunction with our partners, processing times can take up to 10 days.

Once orders have been processed, additional time for shipping will require 2-4 business days.

We try to provide processing details in the product listing. However, if you do not see the information you need, let us know! You can email us at bringabouthappy@gmail.com.

Note: During peak seasons (such as holidays) processing and shipping times may slightly increase. The sooner you place your order, the better. 

In most cases, items are shipped via USPS. Depending on where the item originates and where it is going, USPS shipping timeframes within the United States are typically 2-4 days.

Important Note: Shipping times are in addition to processing times. Be sure to read ‘Order Processing Information.’ 

We are actively working toward moving all our shipping materials to eco-friendly products to increase sustainability.

Eco-friendly materials we use (or are planning on using) in our operations:

  • Clear shirt bags dissolve in water and leave no microplastics. They are also bio-degradable, non-toxic, and carbon negative. (They are super cool!!!)
  • Polymailers are recyclable. They all want become a park bench, so make sure to put them in the recycle bin!
  • Shipping boxes – 100% recycled content, 95% post-consumer waste. Compostable; though recycling is preferred. Made in the USA.
  • Kraft paper packaging tape is recyclable and made from renewable sources. Made in the USA.
  • Recycled shipping labels made with 100% post-consumer content paper.

During this transition, most products shipped from Bend, Oregon will be packaged with reused, recycled, compostable, and/or biodegradable materials. For products shipped by our partners, the materials will vary.

Please refer to individual product listings to know which items are packaged with eco-friendly materials.

To reduce carbon footprint, we encourage you to recycle and/or re-use shipping materials when possible.

Package Already Delivered

  • If your package was marked as delivered, but you don’t have it – We suggest checking with your mail carrier or asking neighbors if your package was inadvertently delivered to the wrong address (we’ve had it happen to us before!).
  • Important note: We cannot be held liable for packages stolen or lost by USPS (or other delivery companies). You, the buyer, are responsible for filing claims for missing or lost packages with USPS and/or other delivery services.  

The USPS/Delivery Company is in Charge

We cannot intercept a package once it has left our hands and/or has been turned over to USPS or other delivery service. If you would like a replacement item shipped to the correct address, please order the item(s) again.

Wrong Address Provided 

  • If the wrong address was provided, please send us a message as soon as you recognize the error, but we cannot guarantee the address can be updated before the item(s) actually ships. If the item has already shipped, we cannot intercept it with USPS or other delivery service.

The sooner we are notified the better! Since we work with production partners to make our products, there are times we may be unable to change the address before it ships. We will do our best to accommodate your request. If your product has already shipped, we are unable to make changes.

  • If the order has already been shipped, you will mostly likely need to re-order the item(s). We are not responsible for the cost of re-order if the wrong address was provided when the order was placed.

You can read our full return policy on our Return Policy page here . Here’s an abbreviated version.

For products eligible for returns or exchanges are accepted under the following conditions, be sure to read all the way through to the bottom.

In order to exchange your order, you will first need to…

  • Contact me within: 14 days of delivery
  • Ship items back within: 21 days of delivery
  • If you are requesting an exchange, the new item will not be returned before the exchange has been returned.

The following items are not eligible for returns or exchanges:

  • Because of the nature of these items, unless they arrive damaged or defective, returns cannot be accepted for:
    1. Custom or personalized orders
    2. Perishable products (like food or flowers)
    3. Holiday or seasonal items
    4. Digital downloads
    5. Intimate items (for health/hygiene reasons)
    6. Items on sale

Conditions of exchanges or returns

  • Buyers are responsible for return shipping costs. Items are subject to a 15% restocking fee. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellations

  • Unfortunately, we are unable to accept cancellations. But, please contact us if you have any issues. We will do our best to work with you to figure out a solution.

Contact information – bringabouthappy@gmail.com

Yes! We offer bulk and wholesale orders.

If you are interested, send us an email at bringabouthappy@gmail.com. Let us know what you would like to order and how many. And, we will be in touch with details!

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